Mailbox management
Enrolling mailboxes, sync state, and what removing one does not delete.
Enrols a shared mailbox, which belongs to no office, or a person’s own mailbox, which takes that person’s office, and shows each mailbox’s sync state: its status (Not synced yet, Syncing, Synced, Failed, or Off while it is turned off), last run, whether mail holds its sync cursor, consecutive failures and last error, refreshed every 30 seconds. It also lists the messages delivered to them.
Rules that surprise people
- Only enrolled mailboxes are synced (R46).
- A newly enrolled mailbox syncs straight away, and so does one turned back on. After that, new mail arrives on the regular sync schedule. While a Developer has paused mail sync, a new or re-enabled mailbox waits for the first scheduled sync after sync resumes.
- One mail process holds a single Graph delta cursor per mailbox. Two instances would fight over the cursor.
- Removing a mailbox does not delete its conversations (R48). They stay reachable; the mailbox just leaves enrolment.
- Outbound reply-to is the shared office mailbox even when the engineer is the from (R55). Customers reply to an address FlowOS syncs.
- Internet message ids of sent mail are recorded (R56). Without that, delta sync would ingest our own quotation as a new inbound document.
Who uses it
Administrators (Email Management, employee mailbox panel). Sales people work what arrived; they do not add mailboxes.
Related: Collecting mail · Connected systems.