---
title: Inbox
description: The shared triage surface for everything Graph delivers.
sidebar:
  order: 1
---

The shared triage surface for everything Graph delivers. It is not Outlook
and it is not a case board of one-thread-one-job.

## What a row is

A **conversation** (email thread). Several conversations can belong to one
**opportunity** — the commercial job — matched on the customer's project
reference, then project name, then our quotation number (R8). Treating the
inbox as "one row = one quotation" is how related mail gets quoted twice.

Each row shows type, why it needs work (R9), office, and whether a quotation
already exists. The office mark is how Mumbai, Delhi and Bengaluru sit in one
list; there is no switcher.

## What the business can do

- Filter and search the open work.
- Open the reading, the documents, and the quotation.
- Close a conversation ("done for now"). New mail **reopens** it (R3).
- Assign work (office head). Sales people see their own; stakeholders read
  across every office.

A reply that changes nothing does not put the row back in the processing
queue (R10). A revised pressure does.

See [Collecting mail](/business/workflows/collecting-mail) ·
[Message labelling](/business/features/message-labelling) ·
[Lifecycles](/business/lifecycles).